In what I like to describe as anarcho-capitalism in action, the pseudonymous Jim Browning is investigating, reverse-hacking, harassing and disrupting people engaging in tech-support fraud. His work is made possible by YouTube advertising revenues and Patreon donations.
Just a few days ago, with help from YouTuber Karl Rock who makes videos about life in India, he was able to shut down a call centre that was robo-dialling people and convincing them to pay for non-existent security software. Typically, they then call back a few months later and perform a refund scam, which involves offering a refund, pretending to refund too much money, and fooling people into returning the difference.
In his softly-spoken way Browning is also performing the service of educating people about how these scams operate so that they might better avoid falling foul of them.
It is not just him: there has emerged a network of people who are working in various ways to disrupt this sort of crime. BobRTC is a way for people to phone up the fraudsters and waste their time. Scammerblaster is a group of people who take reports of phone numbers being used for fraud and use a network of servers to bombard them with enough calls to render the number inoperative.
All this can be more effective than state policing. Indian authorities can be slow to act on reports of crimes where the only victims are in foreign countries. Jim Browning speaks of one occasion where he was listening in to a call where the American victim had been sent to buy gift cards so he called the local police who were not interested in taking action because the crime had not yet taken place.
Nonetheless state authorities do sometimes take action when they are sufficiently embarrassed, as in the case of a call centre raided after it was featured in a Canadian TV programme.